Coronavirus (COVID-19)

The health and safety of our staff and patients is always top priority for Delaware Orthopaedic Specialists. Due to the spread of Coronavirus (COVID-19) in our area, we want to make you aware of the extra measures we are taking to help ensure we are doing our part to keep our staff, patients and community safe.

Updated 3-23-20

Updated 3/23/20

Delaware Orthopaedic Specialists is now offering Telemedicine!

In order to limit in-person exposure in healthcare offices, practices have been strongly encouraged to use Telemedicine. DOS is pleased to announce that Telemedicine is now live through our practice for non-urgent conditions. We will also continue to see urgent cases as in-person visits per State & CDC guidelines and procedures.

Examples of urgent cases include:

  • Fractures
  • Dislocations
  • Lacerations
  • Ligament, Nerve & Tendon injuries
  • Acute Infections

If you have an urgent Orthopaedic need, you can reach our office at 302-655-9494 to be scheduled.

Non-Urgent appointments will be scheduled via Telemedicine. These appointments can be scheduled by calling 302-655-9494 or requesting an appointment through appointments@delortho.com

 

DOS Telemedicine will be powered by Doxy.me 

Doxy.me is a safe and secure way for our physicians to connect with patients and continue caring for their Orthopaedic needs.

Doxy.me Access

As a patient you don’t need to create an account to see your provider. You will simply click on the emailed link to access your appointment on the check-in screen. You will be placed in your provider’s Virtual Waiting Room and your provider will start the call when they are able.

No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone. Doxy.me MUST BE ACCESSED through either Chrome or Firefox browsers. There is no cost to connect to Doxy.me.

Private & Secure

All data is encrypted.  Your sessions are anonymous to Doxy.me and none of your information is stored. Doxy.me adheres to HIPAA, PIPEDA, and GDPR data privacy requirements. More information can be found at: www.Doxy.me/patients 

 

DOS Telemedicine Process

Step One:

You can request a Telemedicine appointment through our call center at 302-655-9494, or by emailing appointments@delortho.com

Once your appointment is scheduled, you will need to be available 30 minutes prior and 30 minutes after your scheduled appointment time. This will allow our staff to set you up in the Virtual Waiting Room.

Step Two:

Our Clinical Staff will call you to go over initial questions and health appraisal. The clinical staff will then send you a secure email containing the invitation link for your Physician’s Virtual Waiting Room. Click the link to check in and your Physician will start your visit when ready.

*Allow your browser to have access to Camera & Microphone if prompted*

A message from our Surgery-Center:

Updated 3/20/20

For the safety of our patients, staff and community, at this time, OSSC is performing ONLY urgent surgery cases. This decision comes by recommendation from the regulatory bodies of medical associations and academies everywhere at this time.

Urgent surgery is most often described as surgery for conditions that can not be safely delayed by 4-6 weeks.

Our team is here to help answer any questions you may have. 302-351-4848

Thank you for your understanding. Stay safe and healthy.

-Orthopaedic Specialists Surgi-Center

To protect our patients, staff and community, DOS will implement the following procedures / protocols beginning 3-18-20:

  • Only patients with urgent needs of care will be seen in the office. This includes: Fractures, Dislocations, Lacerations, Ligament, nerve and tendon injuries, as well as acute infections. You can reach our office at 302-655-9494 to be scheduled.
  • No more than 1 person may accompany patients to their appointments.
  • In an effort to limit patients in the waiting rooms, you will check in at the front desk and be taken into an exam room to wait for your physician.
  • All exam rooms will be thoroughly cleaned in between each patient.
  • Physician teams will be making phone calls to our patients to best determinate and advise you on how to handle your musculoskeletal care at this time.
  • If you feel you still have an urgent Orthopaedic need, our clinical teams are working diligently to assist through telephone and non-contact methods of communication.

We will update our policies as more information becomes available.

Our lobbies have hand sanitizer for your use, and each restroom is stocked with soap for our patients and staff to continuously wash their hands. We know that proper hand washing can prevent the spread of Coronavirus. You can view the proper way to wash your hands, per the CDC in the video found here: https://youtu.be/d914EnpU4Fo

Resources

We will continue to keep our staff and patients up to date as new findings and information become available to us. Up to date information will be available on our website, as well as on our Facebook page.

Additional information and resources are also available through the following links:

About Us

We are a multi-specialty group with fellowship trained orthopaedic surgeons, who have expertise in total joint replacement, fractures, foot and ankle, hand, spine, sports medicine, trauma, osteoporosis and general orthopaedics. Learn More.

Get In Touch

Make an Appointment

Call 302-655-9494 or
Request Appointment Online.

Billing Inquiries

302-633-3556

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